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24/7 Roadside Emergency Assistance Made More Convenient On Leased Cars

An organization goes for a tie-up with a fleet management company with the objective of making traveling to-and-from office an absolute hassle-free and more convenient experience for its employees in their day-to-day life. One of the most important factors taken into consideration to ensure an easy commute is 24/7 roadside emergency assistance for the entire fleet. Large organizations want their management teams to focus primarily on their operations in core areas than invest much time and capital on areas like transport. Hence, they delegate this responsibility to some of the leading Fleet management companies like ALD Automotive.

Business Car leasing is no foreign concept to employers in India today. In fact, opting for car leasing in business only boosts the organizations’ brand value. How? ALD Automotive as a car leasing company offers premium services – be it a fleet comprising of different car models with latest security features, low monthly instalments that include maintenance fee, insurance charges etc. with no other hidden costs, and most importantly a 24/7 roadside emergency assistance for the vehicle. ALD would ensure to take ownership of any uncertainties on road. As a result, organizations and their management teams need not worry at all in the event of any vehicle breakdown.  

Let’s go through the emergency assistance services an employee is entitled to avail from ALD Automotive:

Timely roadside assistance: The very scene of you standing next to your car that just had a breakdown in the middle of the road in a busy metropolitan in India is absolutely dreading, isn’t it? The first reaction of the driver is worry and frustration - if she or he would be able to make it to work or at a client’s office in time. With an ALD leased car, all you have to do is give a call on our toll-free number and we will jump into action without causing any further delay. All that we request you to do is collect all your personal belongings from the vehicle as we are not responsible for the same. ALD provides 24 hours emergency services for vehicle breakdown in more than 280 locations across India. Therefore, our service personnel will reach the spot immediately to attend the case. If the vehicle requires any major repairs, we will arrange for your vehicle to be sent to the nearest ALD preferred dealer for fixing the issue and we will bear the towing expenses too. ALD shall cover all the expenses if your car had a breakdown within 100km radius from your place of residence. In case, the breakdown took place at a location outside of this covered area then we would be charging an additional amount which is calculated on a per-kilometer basis. In such a situation, any additional charges for the crane services will also be borne by the employee.

           

Arranging alternate transport: Now that your car has been cleared off from the breakdown site, the next priority is arranging alternate transport for you. ALD offers multiple options as follows:

 

1)     We can arrange for a cab service which could avail to your workplace or home. The employee is expected to pay the bill and can later have it reimbursed from ALD upon presenting the bill.

2)     We have an urgent message relay facility which would keep your listed friends and family members informed in case of an accident or vehicle breakdown. If one of these friends or family members is at a nearby location, she or he can pick you up and drop you at your destination.

3)     While your car is undergoing repair work, we will be providing you with a relief car which will ensure that you do not face any inconvenience whilst traveling to-and-from work.

 

Unforeseen weather conditions: If your vehicle, unfortunately is at a location experiencing unforeseen weather conditions like strong winds, heavy rainfall etc., we suggest you take shelter at a safe location and once the situation got better, we will be towing your vehicle to the respective service center and take the necessary steps following that.

 

Medical Assistance: In case of an accident involved, wherein the employee has suffered a physical injury, we will arrange for an immediate shifting of the victim to a nearby medical facility. All the medical expenses that included in the Roadside assistance cover will be borne by ALD. Simultaneously, we will be communicating with your employer so that no delay takes place if the situation calls for a major medical assistance.

 

Key inside the vehicle: Sometimes, unfortunately you tend to forget your car keys inside the vehicle. ALD leased cars being equipped with the latest security features, there is no other way but to tow your car to the nearest ALD assistance center for unlocking. We strongly advise all car users to keep a reminder tab on collecting the keys upon parking it at any location as this will help save you a lot of time and not cause any resulting frustration.

 

Car handover: As per ALD car leasing policy, the car owner is expected to be at the breakdown spot so that she or he can sign the release form that will enable us to assist with repair and vehicle replacement in a timely manner. You may reach ALD Roadside Emergency Assistance on our toll-free number 1800-102-8100 for any vehicle related issues and we will have the most suitable and accessible service provider attend your case depending on your location, weather and traffic conditions. However, in situations where your vehicle gets damaged due to a natural calamity or is attacked by an individual or a group of people for one or the other reason, ALD as a car leasing company will not be accountable and therefore will not be covering expenses for the repair and replacement.  

 

As one of the premier car leasing companies across the world, ALD Automotive will always strive to provide you with a hassle-free, timely and quality service so that you experience the most convenient and comfortable commute in and around your location.

 

 

Summary

One of the key services that makes a car leasing company stand apart is its 24/7 Emergency roadside assistance facility offered to the car owners. There are many unpredictable situations that lead to seeking roadside assistance, depending on the cause. ALD has a huge network of service providers across India that makes it easy for us to reach you immediately in the event of a car breakdown. We not only manage to have your car repaired on-site or sent to the nearest service center but also arrange for an alternate transport so that your business does not get affected at all.     

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